What is Better World Fragrance House?
Drake’s relationship to scent is deeply personal. Over the years he has worked to develop distinctive scents to curate and improve space. Working with leading perfumer, Michael Carby and Givaudan - a leader in the fragrance industry, BWFH has brought his vision to life. Better World Fragrance House aims to create a better world through scent.
Candle Care recommendations
Trim the candle’s wick to ¼” before every burn
Allow the candle to burn for a minimum of 3-4 hours to prevent the wax from tunneling.
This is especially important for the first burn.
Care instructions are provided on the bottom of each candle.
FAQ
What if my package is lost?
Once the package leaves our facility, it falls under the liability of the courier and can be subject to issues that are out of our control. You will need to contact the according shipping service for updates on any delays or shipping errors.
Please make inquiries on idle packages within 30 days from the order date. You may contact our support team if you have any additional questions.
What if there is an error on my shipping address?
Once the package leaves our facility, it falls under the liability of the courier and can be subject to issues that are out of our control. You will need to contact the according shipping service for updates on any delays or shipping errors.
Please make inquiries on idle packages within 30 days from the order date. You may contact our support team if you have any additional questions.
How can I track my order?
Once your package has shipped, you will receive an email with corresponding tracking information. Please allow 48 business hours for the tracking to update.
How long until my order ships?
Please allow 48 business hours for your order to ship. In the event that there is a delay our customer service team will reach out with more information.
For expedited shipping, most orders placed before 11 AM EST, Monday through Friday, will ship the same day. Orders placed after this time or on weekends will ship out the next business day.
Where do you ship?
Currently we ship to the contiguous United States, Alaska, Hawaii and Puerto Rico as well as the international countries below. In the U.S., we are not able to ship to P.O. Boxes, APO, or FPO addresses at this time.
We are happy to ship to these countries internationally:
All products:
Albania, Andorra, Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Colombia, Croatia, Curaçao, Cyprus, Czechia, Dominican Republic, Estonia, Fiji, Gabon, Gambia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guernsey, Guinea, Guinea-Bissau, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Monaco, Netherlands, New Zealand, Niger, Norway, Oman, Panama, Peru, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Senegal, Singapore, Sint Maarten, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan (Province of China), Thailand, Togo, Trinidad and Tobago, Turks and Caicos Islands, United Arab Emirates, United Kingdom, Uruguay, Venezuela
Candles only:
American Samoa, Angola, Anguilla, Antigua, Barbados, Belize, Bhutan, Bonaire, Botswana, Brunei, Burundi, Cape Verde, Central African Republic, Chad, China Peoples Republic, Commonwealth No. Mariana Islands, Comoros, Congo, The Democratic Republic Of Congo, Cook Islands, Djibouti, Dominica, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, French Guyana, Gambia, Gibraltar, Greenland, Grenada, Guadeloupe, Guam, Guinea Republic, Guinea-Bissau, Guyana (British), Haiti, Jordan, Kenya, Kiribati, Kosovo, Lao People's Democratic Republic, Liberia, Madagascar, Malawi, Maldives, Marshall Islands, Mauritania, Mauritius, Mayotte, Federated States Of Micronesia, Mongolia, Montserrat, Mozambique, Namibia, Republic Of Nauru, Nepal, Nevis, New Caledonia, Niue, North Macedonia, Palau, Papua New Guinea, Paraguay, Island Of Réunion, Romania, Rwanda, Saint Helena, Samoa, Sao Tome And Principe, Seychelles, Sierra Leone, Solomon Islands, South Africa, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Vincent, Suriname, Swaziland, Tahiti, Tanzania, Timor Leste, Tonga, Turkmenistan, Tuvalu, Uganda, Vanuatu, Vatican City State, Virgin Islands (British), Virgin Islands (U.S.), Zambia, Zimbabwe
You may be responsible for taxes or duties that could be collected by government authorities at your shipment destination that are separate from any taxes collected at the time of purchase on the Website.
What is the refund policy?
Refunds will only be processed in the case of damaged or incorrect items received, please contact customer service to review and resolve your issue.
Please make inquiries on damaged or incorrect goods within 7 days of the delivery date.
What payment methods are accepted?
We accept Visa, Mastercard, American Express and Discover.
How do I add the candle personalization?
Each candle is designed for personalization.
The Better World Fragrance House gold marker is a signature feature that allows you to gift the candle with a custom touch or just express yourself artistically.
What if I have more questions?
Please reach out to customer service support@betterworldfragrancehouse.co for any further questions.